You may not be aware of this, but customer support can very easily be your main time consumer. Yes, those emails that you get, and answer one by one, they end up taking a LOT of your time.
Now, how would I know that?
The reason I know that is because this happened to me. Except doing my company’s customer support got to a point where I was spending around 8 hours a day doing it. Every SINGLE day. (continue…)